Sync - Redesigning on-the-go project management dashboard experience for Colliers
My Role
UX Design Lead
Category
B2B SaaS
Responsiblities
Redesigned key daily task user flows
Revamped UI + Design System
Optimized hierarchy & readability of tool
Impact
48k +
User transitioned
42 %
Faster task completion
Context.
Sync is a project management tool built for the proptech industry. It is used by 7+ teams — from site workers, project managers, civil engineers, contractors, to interior designers — to keep projects moving. But the older version made even basic tasks feel clunky.
We reimagined sync to streamline day-to-day work: real-time updates, easier documentation, and smarter reports — all in one place.
METHODS
User research
User journey maps
Heuristic evaluation
Wire-framing
Prototyping
User Testing
SUS Questionnaire
TEAM
1 UX Design lead (Me)
1 Sr. UX Researcher
1 Product Manager
1 Dev Lead + team of 3
YEAR
2024
TIMELINE
3 months
Skip to redesign
Disclaimer*: Due to NDA restrictions, the visuals from my work for Colliers are limited and masked. Feel free to reach out for more details.
At a glance.
Outdated legacy system
!
Tool misaligned with modern workflows
Complex, inefficient navigation
Slowed productivity
The redesign wasn’t just this wasn’t just a ui glow-up.
We rebuilt sync to actually support how architecture / engineering / construction (A/E/C) teams work today. That meant real-time collab, smoother team communication, and integrations that play nice with existing tools.
Scalable, flexible, and ready to grow with the industry.
The goal.
A modern, market-ready SaaS tool that bridges functionality with flexibility for specialized A/E/C project workflows.
Stakeholders.
Impact by numbers.
25%
Increase in employee engagement
42%
Decrease in task completion time
84%
Increase in user retention
Impact by experience.
Having everything in one place, from form history to scheduling and approvals, really streamlines the process.
Rajesh
Project Associate
The app is super responsive on my iPad now -landscape or portrait. This has changed the way I work on site! It’s quick and easy to navigate.
Ajay
Contractor
So easy to access recently viewed files and switch between projects.
Surabhi
Project Associate
The interface is intuitive. I’m making fewer misclicks, which is saving me time.
Reshma
Associate Project Manager
The contrast is great, and I can clearly see everything, even when working in direct sunlight on bright days.
Vimal
Contractor
Why redesign sync?
The old interface was built in the 90s — and it showed.
Workflows in the A/E/C industry had evolved, but the tool hadn’t. users were stuck taking the long way around just to get basic tasks done.
So, at six30 labs, we saw a chance to fix that.
The system had potential — it just needed a serious UX + tech upgrade.
Users weren’t loyal, they were just stuck with limited options.
We redesigned it from scratch: cleaner UI, smarter flows, real-time collab, and a backend that could actually scale.
The
orchestrators
Project managers are the backbone of the A/E/C workflow. We made sure they had complete visibility, better control, and just the right tools to keep teams aligned and timelines on track—without the usual back-and-forth.
The
problem
Through intensive research, ride-alongs, and direct feedback, we gathered insights from project managers. Here's what they had to tell us:
Old Design
Slide the arrow to take a closer look at how the interface has grown.
Iterations (side navigation bar)
New design
Results
from testing
Cleaner interface & easier navigation
Users appreciated the inline filters, simplified search, and tabbed layout for task details, making information easier to scan and workflows quicker to manage.
Improved readability & visual hierarchy
High-contrast status tags and consistent UI styling enhanced legibility, especially for scanning tasks and identifying statuses at a glance.
Better task tracking & accountability
Participants found the pop-up task view and comment resolution history helpful for staying on the same page and tracking who did what, reducing confusion in team handoffs.
The ground
crew
Every day, thousands of on-site workers walk into buildings, job sites, and service zones—managing tasks, submitting material requests, and keeping operations running smoothly. They're not just workers—they’re the heartbeat of every project. Quite literally!
Sync was designed to match their pace. No fuss, no clutter—just quick access to what matters: reporting issues, tracking progress, updating tasks, and reaching the right teams at the right time. Whether they're on the move or at a job site, the experience is built to support their day-to-day work with clarity and ease.
The
problem
From our usage data, we noticed that field workers who were once active on Sync gradually reduced their engagement. To understand why, we interviewed a random sample of users in some cities across India, USA, Singapore, New Zealand.
The insight was clear: the drop wasn’t due to lack of value, but usability. Small touch targets, cluttered layouts, and confusing navigation made it hard to use in fast-paced, on-site conditions—especially while wearing gloves or working in harsh weather. What was meant to help ended up feeling like extra work.
Old Design
New design
Results
from testing
Clearer actions & button labels
Users valued the visible ‘Add New’ and delete options, making corrections easier and actions more confident.
Better orientation with breadcrumbs
The addition of breadcrumbs helped users stay oriented and easily return to previous pages.
Improved form interaction
Adding placeholder text like “Select a form no.” in the search bar guided users more effectively and reduced input errors during form searches.
Faster decision-making with audit logs
Workers found the audit log toggle helpful for quick access without cluttering the interface.
Conclusion
Grasping how users view and engage with your system design is crucial, particularly when they come without background knowledge or context - new employees/project managers in this case, or when new people get assigned to an ongoing project.
As designers, we bear the responsibility of leading our users smoothly through intricate workflows, ensuring every interaction feels intuitive and approachable.
